Firezza Battersea

Horrible place. They forgot our order, 10 minutes past the delivery time we called them to check where was our food. They had no idea our order existed and told us it would be an extra 30 minutes. We then asked them to cancel the order as we could not wait that long (after already waiting 40 minutes since the order was placed). They refused to cancel our order, after multiple requests. In the end, they hung up the phone on us. Pizza showed up 1h later, with a wrong order and missing items from the original. We will follow up.

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Don’t bother ordering late, even if they’re still open. Our order was taken, accepted charged. 1.21AM were still waiting. We’d not have bothered if we knew they couldn’t be bothered. No way of evfn contacting the driver. Do NOT take orders you cannot fulfill, Firezza. This keeps happening to us and is no way to run a business. Sad because they’ve recently improved their recipes. Conclusion? The inconsistency in reliability makes this feel like some knock off student company.

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Firezza used to be great, but tonight we’ve been waiting for our pizza for 1.5 hours. It was meant to arrive at 7.52pm and its now going on 8.45pm. This is terrible service, we’ve had to call twice to see if its ever going to arrive. Think I’ve finally gone off Firezza for good now. Twice now they’ve missed off our side order as well.

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The pizza here used to be great. Now the service is marginal and the pizza is poor. A wonder head office hasn’t done something. So disappointing.

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Trust an Italian who had his own fire wooden oven: This is the finest pizza you will find in this country

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