Falcon Inn - Reservar uma mesa

The chef was awesome and he exceeded expectations with the food. Five stars quality food. Our guests were happy. However, regarding customer service and service delivery received from the Assistant manager Jen was disappointing and awful. The Falcon Inn is an old pub with character situated in a quiet village. The O was chosen as the perfect venue for our celebration. Unfortunately the Assistant manager 'Jen ' turned it into one of the worst days I could not have imagined. From taking my nonrefundable deposit and misselling the service they could provide for my special day. I was promised music for my 20 guests upon arrival. There was none, no apology or willingness from Jen to resolve. The entertainers for my kids and guests were told they were too loud, disrupting the pub customers. She blamed the wifi connectivity issue on my guests. The night before I came to setup. She assured me help would be provided, by herself or staff. Not the case. We tested the speakers and connected to the wifi fine. Even moved the speakers from the kitchen to the event room and it worked fine. On the day nothing worked and Jen blamed it on us. Would I go back, for the food yes. To see Jen again, no.

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A very disappointing experience. Firstly, we were served complimentary bread which was served completely hot and very clearly microwaved it was also quite inedible as it was very tough and near enough impossible to eat, quite possibly because it had been microwaved for so long. Our starters were okay, with the nicest part being olives, however the roast lamb was also well below average and didn't live up to expectation. We didn't bother with desserts as they had sold out of half of them (it was a sunday early lunchtime) and the table next to us had an nightmare ordering them which resulted in their desserts coming out at different times. Service was okay, however very slow considering we were only 1 of 3 tables in the restaurant although this could be explained by the fact that there was only one member of staff to be seen. Overall very disappointed as the reviews we had read had been good. Parking: Plenty of space.

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The restaurant was surprisingly quiet, but my pigeon madras starter and guinea fowl main course were excellent. However I thought the ales and lagers a bit expensive. Service: Dine in Meal type: Lunch Price per person: £50–60 Food: 5 Service: 5 Atmosphere: 4

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Great ambiance, excellent food, delicious beer, polite staff. 10 out of 10.

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Good food excellent service, varied menu. Good beer and wine list.

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