4 /5
Média de Avaliação
★
★
★
★
The hotel reception pointed this hotel out and we were lucky to get the last available table on a Sunday night. Our waitress was very friendly, and we ordered some of the local specialities. The portions were quite big, and a bottle of local Riesling excellent. So far so good… When we wanted to pay all our cards didn’t work, and the manager and we both got upset. We refused to pay cash and demanded the problem to be solved, perhaps not too gentle. The manager said he couldn’t help it and got rude n saying he’d give us a phone, so we could call around Germany ourselves to get the problem fixed, and left us sitting at our table. After a long wait he reappeared, on the phone to the provider. He was told the whole system was down and no card payments were possible. It was also impossible to say how long this would last. Finally, we agreed that I would transfer the money from my bank account as soon as I got home a few days later, which I did. The restaurant is excellent, but it was unfortunate the manager was not able to defuse the situation gently but got unfriendly instead. In my opinion the customer, like everybody else, is always entitled to a respectful treatment.