Crown Andermatt

I stayed at this hotel in March 2021 and just got a demand for payment letter 1.5 years later from a third party debt collector company that this hotel hired. Of course, I did actually pay my stay, even before I checked in to the hotel. I'm demanded to pay an outstanding amount plus 5% interest plus 200+ CHF in reparations. Contacting the hotel itself to clear up the mistake is not possible as they're on operating holidays until mid December and the third party debt collector company told me that they'll look into it without anything happening since. I understand that mistakes happen but having the audacity to send a demand for payment letter 1.5 years after the fact without any kind of notice and based on presumably false bookkeeping on the hotel's part is unacceptable.

• Útil
• Não útil
• Responder

Absolutely loved staying at The Crown hotel and eating at their restaurant highly recommend! Super friendly and helpful staff. Ambience was luxurious yet cozy, felt like a home away from home. The room had everything we needed, the shower was especially nice. Lovely views of the mountains. A delicious breakfast was included, I especially loved the fresh bread, still warm from the oven! We ate dinner at the restaurant a few times, great menu with both meat and vegetarian options. The roasted eggplant with Moroccan couscous was DELICIOUS. Would definitely stay here again, thank you so much!

• Útil
• Não útil
• Responder

We had both lunch and dinner at the Crown's restaurant this week and loved it. Creative and diverse menu with something for everyone (yummy vegetarian options! , friendly and authentic staff, cozy space, and the cakes/patisserie are a dream worth returning for!

• Útil
• Não útil
• Responder

Great hotel with a very good restaurant (03/2024 Asian cuisine). Perfect location, underground parking for a fee, suites at a fair price. Very good and friendly service.

• Útil
• Não útil
• Responder

Very nice, sustainably furnished hotel. But completely booked in March

• Útil
• Não útil
• Responder