4 /5
Média de Avaliação
★
★
★
★
So stopped in to Charley's to try them out for the first time yesterday. And I'm a little on the fence about how to review them. So let me break down my experience. So we walk in to see their menu as it's our first time there and we didn't know what they had or what we wanted. I ended up getting the old school, my daughter got a kids meal and my wife got some lemon pepper rub wings. Well idk exactly how, but our order ended up getting completely skipped over and 30 mins later the manager noticed we were still there waiting and asked if we had already got our order. We did not. She asked her staff how they missed us and had them drop everything to get on our order and was very apologetic. Within a few mins our order was out and we were on our way home. So we get home and pull everything out and and start to eat and my wife realizes her wings are still frozen solid. She was very upset. After all that wait she now had to go back to the store. Upon her arrival the manager recognized her immediately and my wife told her the wings were frozen still and she handed her a cup so she could get a drink while she waited and asked if she wanted the wings remade to which my wife refused. She then asked my wife if she could get her anything else. So my wife asked for a Cheesesteak with no onions. The manager said ok, refunded our money for the wings and had everyone immediately stop what they were doing to make her cheesesteak. She was in and out within about 5 mins. All in all my rating doesn't reflect the multiple mistakes made because when we all finally ate, the food was delicious. The manager was incredible and absolutely made it right. And despite some time lost she absolutely saved the experience and is an asset to that company. I had to dock 1 star for the mistakes, but if it wasn't for her saving the day my rating would have been a 1 star. She was that amazing. Definitely a must try.