Caffe Nero - Reservar uma mesa

I was ordering at the till when the only staff, a tall girl with dark and very bright pink hair, rude, left to talk to a young woman who was seated with her friends. Apart from us the place was empty. The woman was taking pictures of the frames on the wall. It was 7h30 in the morning. Week day. The place was dirty with food on the floor. The waitress shouted you can 't take pictures in here, it 's not allowed . The woman had her mask on and asked why she couldn 't as she does it for Instagram and never had any trouble here in doing so. The waitress had no masks and went closer to the woman 's head and said something like : I work here, I don 't know why you talk back to me! You work here? No! I do! They should have said (the other members of staff) to you you can 't take pictures in here! . The young woman then went back to her friends. I finally had my coffee when the waitress shouted over the till, to the young woman who was minding her own business yeah yeah you can talk about it as much as you like if you 're not happy you can go elsewhere! That was so rude! People who came in by that time all saw this. Shame on her. I will never go back again when that member of staff serves. Ever. I have to mention that the young woman was black. I hope it has nothing to do with it but its worth mentioning.

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We have been to Nero's for coffee over many years but... this afternoon at 3oclock every outside table was dirty. In these covid times no one came outside to clear or sanitised. One group ate their krispies creme do nuts while a group of the bame community shook hands all round the group of 6. The social distancing was nil as all the chairs had been re arranged to form a large group. And not all were drinking the bought food. How are we expected to remain safe with balant failure to follow guidelines set out by government

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Not been to this branch before but it was lovely, swift service, great drinks and pastries. Found a clean, empty table and it was comfortable for a quick 20 minute break. There was a busy vibe about the place and staff kept busy. Enjoyable

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The staff are awesome at this Caffe Nero and one of the main reasons why customers return time after time including me; are always friendly and efficient; they also know how to make an awesome grown-up coffee.

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Sorry to say I was totally shocked how dirty this place was. Seemed not to have been cleaned in days and there were even cobwebs on the food/drink fridge. And don't get me started on the Toilets!

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