Blue River Café

In the past this was a good placecto eat but not on 120th Feb as hotel claimed not to have online reservation for a birthday lunch and offered excuse of phones out of action for some days. Smart phone confirmation so table found but drinks not arrived until near end of main course. Beef very tough but free glass of wine with carvery a bonus. Aproach littered with cigarette ends and floor very dirty. Chairs well worn and uncomfortable. The place is tired and neglected but doomed for closure as planning application for flats being considered. Even so, customers deserve a reasonable level of service. We have noticed a steady decline in service during our last three visits. The prime river location is currently lost by disappointing service. In response to feedback hotel denied not having the reservation so why, on arrival, did they give detailed explanation of phone lines etc.??? Mistakes do happen but they should be admitted and not denied. Hopefully, if the establishment survives, there will be a prompt return to the good standards of the past

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Awefull service. Had to constantlyapptoach waiting staff myself. Vegetables were roasted ok. Fatty meat carvery on a Sunday. Desert was frozen sale merangue with defrosted Compote. Not a patch on what it used to be. Even booked in advavance and they didn't have table confirmation so had to wait half an hour to put together a table for 7! There were two other parties dining at the time!

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Staff were very helpful and friendly. Unfortunately, my husband's lasagne was dried up and hard. and he could not eat it. We had to bring it to the attention of our waiter who was very apologetic. I put the blame with the chef/kitchen who should not have allowed it to be served. Apart from that, all the staff were very attentive.

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It is the worst place I have been to for sometime dirty filthy place Bad service Got order completely wrong manager doesn't speak English so we walked out Don't ever go back there

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Really gone down hill, food not good quality, bad and inefficient management and restaurant untidy, definitely not going again

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