Bj's Brewhouse - Reservar uma mesa

My boyfriend loves the pork chops here, but the last four times we called they were already sold out. This time they said they still had it and when we got there they said there was one left, so we rushed our order to make sure he got them. No complaints there. Where we ran into issues was with the service. The server kept calling me and my daughter babe which was awkward and unappreciated read the table, it was pretty clear it made us uncomfortable. When it came time to pay, our server (Brittaney, according to the receipt) boldly assumed who would be paying and handed the check directly to my boyfriend, however this meal was intended to be my treat and I was paying. I used the QR code on the receipt to pay the bill, but then Brittaney came back and said there was a free dessert available so she had deleted the online payment, and reran my card for the over $100 tab without so much as mentioning it to me first. I checked my bank account and it had now charged me over $200 for our meal, and when I asked about it, she assured me the initial charge would cancel itself after 2:00 am. NOPE. A week later, I had to call the restaurant and again request my money back. I was told another 3 5 days until it should show up in my bank account (fine, that 's standard). It ended up being a total of 10 days after our visit that I finally got my refund. Before you take the liberty of running a customer 's card twice, I 'd recommend checking with them first. Extremely upsetting experience.

• Útil
• Não útil
• Responder

I?ve come in here quite a few times and always had a decent dining experience even when orders have been messed up in the past. I was in the area today and decided to stop by to grab dinner. It wasn?t super busy, and I was seated quickly. I sat at my table for over 10 minutes without any servers acknowledging me, walked by me, and even cleaned the tables next to me and rearranged the tables and chairs. I know I was seen, but after waiting I got up and left because the couple the got seated after me were instantly greeted by a server and received their drinks pretty quickly

• Útil
• Não útil
• Responder

Been to the Lansing location b4, first time at this location. It wasn't bad due to the Holiday (VD) sat at the bar, didn't get serve right away they said they were busy, didnt look that way to me, others got served that came after I did, nonetheless I eventually got served had a great meal and a nice cold Berry Cider!

• Útil
• Não útil
• Responder

Omg the 10 lunch special was excellent. The grilled ham and cheese perfect the bread was golden brown the clam chowder was thick. The salad was fresh and I had to get some of those delicious avocado egg rolls?.they were 14.99 but you receive 6?. Love this place

• Útil
• Não útil
• Responder

The service was world-class. The bartender Timber and the manager Austin brightened my day, and made me feel valued. The pizza and the atmosphere were great too!

• Útil
• Não útil
• Responder