Beatus - Reservar uma mesa

This is a horrible place. I planned several spa services and booked access to the pool for myself and my girlfriend several months in advance online from California. I prepaid a total of over $500. I planned this spa day to occur 1 day after my wedding proposal as celebration. I presented the receipt they emailed me at reception and we were denied entry. After 10-15 minutes of confusion the lady at the front of the pool eventually explained that we needed to print out our receipt (this is not a convention anywhere I've ever been and is not called out clearly in any of my email confirmations or receipts). She couldn't help us if wasn't printed. I had to then go waste another 30 minutes with incompetent front desk staff to process a refund after this horrible experience (doing things like like looking up my original credit card I used to pay for this 2 months ago). I have never experienced such horrible customer service in any other context I'm in shock with the level of callus behavior and incompetence from this staff.

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Amazing property. I would recommend getting half board which includes breakfast and dinner. Property is right in the lake, it has big park to relax, great spa facility, courteous staff members. Some of the names that I want to recognize are Anke, Ms Costa, Marisa, Marcos, Ahmad, Helder, Zaida, Giselle, Maria and Matheus at the spa, Igor at the restaurant. I don’t remember everyone’s name but they were all kind and courteous Well run operation I would recommend that ownership invest money in air conditioners as not every room has one and in the summer months it can be intolerable to stay here.

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Perfect: Simplicity and elegance ,beauty and comfort, to eyes and stomach ; to all the senses,successful synthesis .What more can I say, when the weather is minus 3 degrees Celsius, You enter the hot water pool under the moon ,same time watching the breathtaking view of the lake Thun and Alps , trees around you... PURE HAPPİNES

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This hotel was everything we were looking for. Very professional and welcoming staff. If you are hungry , something is constantly being offered at the hotel this wasnt something we expected but loved We were mostly impressed with the private tour of the lake totally FREE .. all in one place !! Thank You !!

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Very nice hotel with very nice staff. Many thanks to Ahmed in the reception he tried his level best to make our check in as smooth as possible

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