Bay Horse - Reservar uma mesa

Arrived on Mothers Day for lunch, the place was fairly quiet. We sat down and ordered a mains each. The rest of our party arrived 15 minutes later and ordered 4 starters as they were eating light. After waiting for 45 minutes we questioned the staff as to when our meals would be coming. Ten minutes later the 4 starters arrived for the table despite being ordered 15 minutes later than our meal. We questioned again and we’re offered some free drinks which we didn’t need, so refused. We were told that they were plating ours. Ours finally arrived 20 minutes later, 70 minutes after ordering. They were placed down and the manager I believe, simply walked off. I thought she might clear the other 4 empty plates, considering they’d all left to go to the football but no we were expected to eat our meal staring at those. Interestingly no one came back to check on the quality of the food for any of the meals. If they had we would of let them know the gravy for the roast dinner was stone cold, the mash potato was like a firm dough ball the vegetables bland and the cauliflower cheese was the worst I’d ever seen. It resembled a puddle of sick on the side of the plate, I paid extra for the privilege. An orange mess of melted cheddar cheese with a couple of pieces of cauliflower. All in all a disgraceful experience. Our first and last visit to this dire eatery. Train your staff on how to provide a decent standard of service, better communication with the kitchen and ask your customer what they would like you to do in the event of the above. Nothing short of a refund would of been acceptable. As we were now late to leave for an event I didn’t have the time to force the issue having already paid.

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We normally get lunch here once every couple of months when we are in Chorley for business, but sadly not today. We arrived there around 1.30pm and tried to order a couple of beers. However the were no bar staff on not even one! I looked around to find a member of staff but there was literally nobody working! After 10 minutes or so a waitress did enter the bar to serve food at a table, but still no staff working the bar. She came and left and then returned to serve me. She poured me a Carlsberg, but then had trouble pouring the John Smiths for my disabled friend (who had been waiting patiently). That was it for me, we waited for my other friend to arrive, drunk up, and headed to the Pizza Pub just down the road for lunch where we got served straight away. Its sad as the BH use to be a great pub for lunch, but I understand its gone down hill now since the new owner took over.

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We hadn't been in the Bay Horse for a while as we weren't keen on the last manager but heard there was a new manager so decided to pop in. As soon as we pulled up we could see the difference. The car park was clean, the beer garden made sense in its layout and the welcome as you walked in was different.

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Went with my 2 young boys, who ate all their food which was a nice surprise the staff was lovely and very helpful. Will defo return.

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Just gets better with each visit will be back soon staff always go the extra mile new chef is a revaluation

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