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"Quick trip to UK. Nice enough food for a massive intl. hotel chain based in an airport terminal, but there was an exceptional waiter called RAJ who absolutely rocked it. Worked his arse off and really needs some recognition. Well done!"
Telefone: +441293518080
Endereço: South Terminal, RH6 0, Crawley, United Kingdom
Cidade: Crawley
Website: http://www.hilton.com
Pratos: 20
Comodidades: 4
Categorias: 5
Avaliações: 1668
This place is a strange one. The hotel it is a part of is beautiful, has a great atmosphere, and all staff are very friendly. Unfortunately the descent into the restaurant is where it starts to unravel slightly. The menu is currently a QR code to be browsed on your phone, which is fine, but ordering was a complete disaster. My wife picked out 3 separate main courses from the menu which they were out of understandable given the current situation the UK is faced with but why not mention this when we sat down? Same with the drinks. There is no point in directing us to a menu if nothing on it is accurate. The food when it did arrive was absolutely nothing special and suffered from the usual airport restaurant surcharge expensive for no reason. The staff were trying their hardest but you can 't polish a turd. This place has a long way to go before I 'd ever recommend it to anyone.
DO NOT WASTE YOUR MONEY! Did not have the white wine we ordered, so brought a warm bottle of alternative wine, should have tried it first, was a screw top so didn’t bother, but didn’t think they would serve a warm bottle of wine...my wife and I ordered a pizza and burger to share. Pizza was good, if you do take the plunge and eat here, go for the pizza...the burger was rubbish which is putting it politely, someone on here suggested going to McDonald’s for a burger instead and I would whole heartedly agree, chicken over cooked, cold oven pride chips for £15 ...they didn’t ask how the meal was and my wife didn’t want me to complain as it’s the start of our holiday, but good thing our holiday can only improve from here!
We were made welcome in Amy's bar (upstairs by Hilton reception) from the moment we arrived until when we left. Huge thanks to Hugo and Zain who ensured we were happy and always had drinks and food when needed. Special thanks to Hugo though who took a genuine interest in where we were going and also gave us recommendations and tips when we asked and very helpful they were. We saw them talking to and helping everyone in the bar, they were going above and beyond, creating a welcoming and happy environment. We look forward to returning.
Very proactive staff looked after us well, and the food was excellent. With no Executive rooms or Lounge available due to refurbishment, the Hotel offered a very generous voucher for drinks and a limited range of food items free of charge. I had to pay for my chicken Caesar salad but it was well worth the money as I rate the Hilton Caesar salad, and my wife had a very enjoyable panini. The Bar is now much better run than it was in the past, and it was a very pleasurable experience. Highly recommended.
