Cast Iron Grill

I booked the Afternoon Tea at Cast Iron Grill for a treat for my Mum and Nan for Mother’s Day, and overall, we were not impressed. On arrival, we were sat in the Lobby area rather than inside the actual restaurant, as the restaurant was full of customers that had booked the Sunday Carvery. That’s fine and understandable, however we were sat in a booth on sofas, and our table was a very low coffee table style, which we had to hunch over to eat. Being 5 months pregnant, this was not ideal for my back, but clearly all of the other tables in the lobby area were also very low, so no other option available. As soon as we had sat down, we were not shown any menus of the selection of tea’s/ alcoholic additional options, and the waitress just came straight over to ask what tea we would like. We were then told our food will be out shortly, even though they hadn’t checked for any dietary requirements etc. I had my 4 year old with us, and asked if there was a child’s version, or a child’s menu we could see as she would obviously not be having a full adult Afternoon Tea They looked quite put out by this request, but did then bring us over the child’s menu. Our afternoon Tea food came out very quickly, and I put in the order for my daughter’s child’s meal a main, and an ice cream for dessert. When her main meal did finally come, the ice cream was brought out at the same time Not ideal when its starts melting, and also trying to tell a 4 year old that they have to eat their main food before having their ice cream! The actual Afternoon Tea provided was quite underwhelming, and I also noticed that they were missing the ‘homemade sausage rolls’, which were on the menu online. When I questioned this, the waitress went to the kitchen to check, and returned saying there were no sausage rolls, but some sort of ‘ham hock’ thing instead. I said ok, that would be great, thanks. They never arrived. We had been there for 35 minutes, when one of the waitresses hastily brought over our bill and said ‘here’s your bill, when you’re ready, please pay at the bar’. Obviously we had the sense we were being rushed out, but I asked if we could have some more tea, as we had all ran out and we were all still eating. When I checked the bill, I couldn’t believe there had been a 12.5% service charge added, meaning an extra £10 something added to the bill. With the service we had received, I asked to take this service charge off when paying, and no questions were asked. Overall, we were all very unimpressed, dissatisfied, felt rushed and as though we were an inconvenience. A real shame on what should have been a nice Mother’s Day experience.

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Good to see the Sunday Carvery back and the hotel revamped. It was also a nice touch with the complimentary glass of fizz on arrival and great service from Ruby in the restaurant

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Jasmines service was great , made our visit wonderful. We were on a golf trip which I won . And that started the day well . Will definitely come again and repeat my victory

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Carvery was lovely and they kindly made my daughter a separate meat as she didn’t like the choices on show. The staff was really kind and helpful.

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Fantastic service from Wioleta, thanks very much! The hotel staff are always happy to help, and the hotel looks great after a recent refurb.

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